Save time and avoid billing mistakes when shipping

UPS can help your company easily determine "billable weight."

At UPS, we are committed to ensuring that you are billed correctly for each package. Here are some common questions about our billing and package measurement practices, the audit process for package measurements, and valuable tips for avoiding shipping charge corrections.

How does UPS bill for packages?

Here are some specifics to help you further understand the billing process:

  • Shipping charges for individual UPS packages are based on the terms of your contract with UPS.
  • Shipping charges are based on package-specific characteristics, like “billable weight.”
  • Billable weight is based on actual weight or dimensional weight.
  • Your UPS shipping system automatically calculates billable weight when you enter weight and dimensions.

Use the UPS Tariff and Rate and Service Guide to help you better understand the billing process and find instructions for measuring packages and calculating billable weight.

How does UPS audit your package measurements?

Although we handle millions of packages and documents each day, many shipments are audited to verify the following:

  • Service selection
  • Package dimensions or weight
  • Applicability of charges

As part of that audit, we may weigh or measure any package using certain measurement devices, such as multidimensional measuring devices. If we determine that any aspect of the shipment information provided by the customer is incomplete or incorrect, we may adjust the shipping charges for that package at its discretion. You can take comfort in knowing that we employ trained auditors and state-of-the-art technology to measure packages during the audit process.

How can shipping charge corrections be avoided?

We understand how frustrating an unanticipated shipping charge can be, and we want to help you avoid unanticipated shipping charges. You can help by providing accurate and complete information about the package when it is shipped.

The UPS Rate and Service Guide provides information on determining package weight and size. The guide also addresses some of the common issues that may result in a shipping charge correction. Some common causes of shipping charge corrections are:

  • Improper or insufficient packaging: Improper packaging can alter a package’s dimensions and create additional shipping charges. You should follow the packaging guidelines set forth in UPS’s Rate and Service Guide to reduce the likelihood of a package’s dimensions changing during shipment.
  • Irregularly-shaped packaging: Overpacking a box can result in bulges, and this can lead to additional shipping charges. You can avoid these charges by measuring irregularly-shaped shipments as though they were in a regular rectangular box and using the extreme points to calculate length, width, and height.
  • Reliance on a box manufacturer’s dimensions: Avoid using size limits indicated by a box manufacturer as these may reflect interior dimensions. Always measure the box’s actual length, width, and height to determine dimensional weight.

A UPS customer service representative can work with you to avoid these common causes of shipping charges. In addition, you can find more tips for avoiding shipping charge corrections by visiting®.

What other options are available to help avoid shipping charge corrections?

We can work with businesses to customize their contracts. Your contract may have terms that can impact the calculation of shipping charges or applicability of shipping charge corrections. We can help you create a contract that meets your individual business’s needs.

For example, we can create contract terms that specify the custom dimensional measurement thresholds and variances that could otherwise change the point at which your packages are subject to dimensional billing adjustments. Custom variances could allow your package measurements to vary by a specified number of inches without any billing impact. For more assistance in revising your contract terms or information about this option, contact UPS CONNECT Support.