DITTO combines technology and service for a perfect fit

UPS helps an e-commerce startup improve the face of customer service.

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DITTO Case Study

Kate Doerksen founded her company, DITTO, to make shopping online for eyewear easier. Seeing the difficulty in buying glasses without trying them on first, Kate and her team created virtual 3D technology that allows their customers to “fit” glasses before making a purchase.

Kate also values superior service. DITTO adds prescription lenses, performs quality checks, and gets products in their customers’ hands in as little as three days. They need a carrier that can help them keep pace.

Luckily for Kate, UPS is more than a carrier. We worked with DITTO to help them integrate with their vendors’ order systems, so they can offer same-day shipping. And UPS technology allows DITTO customers to track their own packages, which keeps them connected with the latest status.

These efficiencies help DITTO build a seamless process, so Kate can focus on keeping her customers satisfied.

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