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UPS CONNECT gives you up to 20% off shipping and a free year of UPS Smart Pickup^®.*

—or—

Call to talk with a UPS CONNECT specialist.

*See our Terms and Conditions for more information.

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How Adafruit keeps its focus laser-sharp

See how this tech company streamlined its operations to focus more on innovation.

Adafruit, an electronics tutorial and learning company, has grown tremendously in the last few years. Founder Limor Fried began the business as a one-person company out of her apartment. As her company grew from a small business to a full-factory operation in Manhattan’s SoHo, UPS provided logistics expertise every step of the way.

We have worked with Adafruit as a technology provider and helped them create their own in-house shipping station. With solutions like this and accessibility to our logistics specialists, Fried is able to focus on the part of her business that matters the most to her, innovation.

Start saving now.

UPS CONNECT gives you up to 20% off shipping and a free year of UPS Smart Pickup^®.*

—or—

Call to talk with a UPS CONNECT specialist.

*See our Terms and Conditions for more information.

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Program Benefits

How can this program help my business?

Shipping and logistics are important—maybe even critical—to your business, but they’re not the focus of your business. We understand that you need faster, easier shipping, so you can spend more time on things that will create long-term success and growth for your company.

UPS CONNECT offers timesaving tools for efficiency, discounts for savings, plus expert advice and support so you can get your questions answered quickly and get back to the many tasks at hand.

Learn more about our shipping tools here.

How do I reach the UPS CONNECT experts, and do they have tips for small businesses?

If you have questions about the program, call or email connect@ups.com; our support specialists are available Monday–Friday, from 8:00 a.m. to 9:00 p.m. ET. If it’s after hours, you can also request a call for the next business day.

If you have questions about how to make your operations more profitable, request a free consultation with one of our logistics specialists. We’ll set up a one-on-one virtual chat to discuss your set-up, your needs, and your goals for the future.

How long is the free consultation?

When we schedule the expert analysis, we plan for a 15-minute conversation, though we can make that shorter or longer to fit the amount of time—and the kinds of questions—you have. And you can talk to us as often as you’d like; there’s no limit to these brainstorm sessions.

Is “consultation” really just another way to say “sales call”?

Nope. We’re here to talk about you and your business. If, at the end of the consultation, you want to talk with a sales rep about adding UPS services and technologies, we’ll connect you to the right person for a separate conversation.

Can the UPS CONNECT support team help me resolve service or tracking issues?

Absolutely. UPS CONNECT customers can reach their dedicated support team at or connect@ups.com. The team is available Monday—Friday, from 8:00 a.m. to 9:00 p.m. ET.

Shipping Discounts

What kind of discounts are we talking about?

UPS CONNECT customers receive 20% off air and international shipments, 10% off ground, and a free trial of UPS Smart Pickup^® for their first year in the program. Learn about your free pickups here.

Is the discount based off of the Daily Rates?

Yes, your discount is based off of the Daily Rates.

I already have a discount. Is the UPS CONNECT discount taken off my current rates?

No. Your discount is based off of the Daily Rates.

I already have a discount, and I don’t want to switch to the UPS CONNECT discount. Can I still take advantage of the other program benefits?

Of course. You can keep your current discounts and still get the dedicated support, free one-on-one business analyses, and custom content that UPS CONNECT offers.

If I choose to keep my current discount, can I still get the free trial of UPS Smart Pickup?

Unfortunately, the UPS Smart Pickup trial is part of the UPS CONNECT discount and is not available to those customers currently using other UPS discounts.

How much will UPS Smart Pickup be after a year?

Once your free trial is over, there will be a weekly flat charge for UPS Smart Pickup service. Check current rates here.

Will I be automatically billed for UPS Smart Pickup after my free trial ends?

Yes, you will be automatically billed.

Can I opt out of UPS Smart Pickup when the free trial ends?

You can change and manage your service options at any time. Update your preferences here.

What happens to my shipping discounts after my one-year anniversary with UPS CONNECT?

Your discounts may be reduced depending on your shipping volume. To see how this will affect your shipping bill, check out our Terms and Conditions here.

It says this program is free. Are there any fee-based features to the program?

Participation in UPS CONNECT is 100% free. As a member, you will only incur shipping-related fees once you begin shipping.

Signing Up

What do I need to do to get the UPS CONNECT discount?

You have three options: sign up online at ups.com^®, call UPS CONNECT Support at for help signing up, or request a call.

How do I sign up online?

Get started here. New customers will need to create a user ID and a shipping account to get the program discounts. Current customers just need to log in and select the account they’d like to link to the discounts.

What is a My UPS ID, and how is it different than a UPS account?

Your My UPS ID allows you to ship, track, and manage your account (or accounts, if you have more than one). It’s also possible to have an ID without having an account.

A UPS account adds to those shipping and tracking capabilities: you get free packing materials and supplies, the ability to select from several pickup options, and weekly shipping bills so you don’t have to pay after each individual shipment.

I’m not sure if I have a UPS account or a My UPS ID. How do I find out?

If you think you have a shipping account or a My UPS ID but have forgotten it, you can request it here.

How do I make sure I’m signed up for UPS Smart Pickup?

During sign-up, new customers should select “UPS Smart Pickup” when asked to choose a pickup option. Current customers should edit their account preferences to select “UPS Smart Pickup” as their pickup type.

Check your UPS account preferences here.

Terms and Conditions

This Agreement (“Agreement”) is made and entered into by and between Customer and the United Parcel Service Inc., an Ohio Company (“UPS”). UPS offers to and will provide the pickup and delivery services (“Services”) as set forth below, subject to the terms of this Agreement. These Services will be provided with the incentives (“Incentives”) as also set forth below. These Incentives shall only be available to Customer and shall only be applied to a single UPS account. Customer shall receive the agreed-upon incentives according to the band determination of Total Weekly Gross Transportation Charges in accordance with Addendum A. Customer is prohibited from reselling or offering Incentives to any other party without the prior written consent of UPS, and failure to comply with this prohibition may result in immediate cancellation of this Agreement. Customer is prohibited from combining or consolidating accounts or account information and from improperly effecting the determination of Customer’s Total Weekly Gross Transportation Charges. Customer acknowledges and agrees that the Incentives and the minimum rates in Addendum A are based on and derived from the UPS Daily Rates in effect at the time of shipping available at www.ups.com and are subject to change based on changes to such Daily Rates. Each eligible package (or shipment) will receive its applicable Incentive for the term of this Agreement. Incentives will be applied based on the week the package is billed, unless otherwise specified. This Agreement will be subject to periodic review by UPS for Customer compliance. Customer agrees to supply the UPS Service Provider with a hard copy summary manifest at the time that the packages are tendered to UPS for shipment and provide UPS with Timely Upload of electronic Package Level Detail (“PLD”) in a form acceptable to UPS. PLD includes, but is not limited to, consignee’s full name, complete delivery address, package weight, and zone. Timely Upload is defined as the electronic transmission of PLD to UPS at the time the packages are tendered to UPS. Customer agrees to provide Smart Labels on all packages tendered to UPS. A Smart Label, as defined herein and described in the current UPS Guide to Labeling, which may be updated from time to time by UPS, includes, but is not limited to, a Maxicode, Postal Bar Code, current UPS Routing Code, appropriate UPS Service Icon, and a UPS 1Z Tracking Number Bar Code. Customer further agrees that all shipping locations will use a UPS OnLine compatible shipping solution that is approved and authorized by UPS as such.

Customer agrees to pay for all shipments in full within the time period required by UPS. All Services provided by UPS shall be pursuant to the UPS Rate and Service Guide and Tariff/Terms and Conditions of Service in effect at the time of shipping and incorporated herein, by this reference. The UPS Rate and Service Guide and Tariff/Terms and Conditions of Service may be subject to change without prior notice. Customer and UPS agree to maintain the confidentiality of this Agreement including its rates, terms, and incentives (“Confidential Information”) unless disclosure is required by law. Customer agrees not to post or publicly display this Confidential Information. All incentives contained in this Agreement will be applied to the effective UPS Daily Rate at the time the package is billed. Customer will be billed on a weekly basis unless otherwise specified. The enrollment period ends at midnight one calendar year from the enrollment date. This Agreement will remain in effect until such time as UPS provides notice of termination of the Incentives, the Services, or this Agreement either by notice posted at www.ups.com, notice provided directly to Customer, or notice otherwise reasonable under the circumstances. In no event shall the Incentives remain in effect for more than 520 weeks. Customer and UPS agree that UPS, in its sole discretion, has the right to (a) extend the time of the offer; (b) alter or modify the Incentives, the Services, or this Agreement; and (c) extend or terminate the offer, Incentives, Services or this Agreement, all at any time by notice posted at www.ups.com, notice provided directly to Customer, or notice otherwise reasonable under the circumstances. Customer will receive the Incentives in Week 1 of the Agreement. Week 1 effective end date will be Saturday midnight of the week in which the account was registered. The band determination shall be based on the cumulative gross transportation charges per week as set forth below. Customer agrees that it shall be bound by the terms set forth in this Agreement by accepting these terms, by clicking “I accept”, and tendering a package to UPS. This Agreement shall be effective as of the date Customer indicates its acceptance by clicking “I Accept”. This Agreement supersedes all other agreements between the Customer and UPS regarding these Services.

Addendum A

Customer will receive the highest tier incentive plus 100% off UPS Smart Pickup^® for one calendar year from date of enrollment, regardless of Weekly Gross Transportation Charges*. After the one-year introductory period expires, the incentive will be determined based on Weekly Gross Transportation Charges, and the customer will be charged the standard weekly rate for UPS Smart Pickup.

Weekly Gross Transportation Charges*	UPS Next Day Air^® and UPS Next Day Air Saver^® (Ltr/Pkg)	UPS 2nd Day Air^® and UPS 2nd Day Air A.M.^®(Ltr/Pkg)	UPS 3 Day Select^®	UPS^® Ground¹	UPS Worldwide Express^® and UPS Worldwide Saver^® Export (Ltr/Doc/Pkg)
$0.01-$99.99	16.0%	16.0%	16.0%	8.0%	16.0%
$100.00-$249.99	17.0%	17.0%	17.0%	8.5%	17.0%
$250.00-$499.99	18.0%	18.0%	18.0%	9.0%	18.0%
$500.00-and up	20.0%	20.0%	20.0%	10.0%	20.0%

Weekly Gross Transportation Charges*	UPS Worldwide Express^®, UPS Worldwide Saver^® and UPS Worldwide Expedited^® Import(Ltr/Doc/Pkg)	UPS Standard^® to Mexico	UPS Standard^® from Mexico	UPS Standard^® to and from Canada²
$0.01-$99.99	16.0%	12.0%	12.0%	8.0%
$100.00-$249.99	17.0%	15.0%	13.0%	8.5%
$250.00-$499.99	18.0%	18.0%	14.0%	9.0%
$500.00-and up	20.0%	20.0%	16.0%	10.0%

Services eligible for the UPS CONNECT discount are:

UPS Next Day Air, which includes the following services: UPS Next Day Air^® and UPS Next Day Air Saver^®
UPS 2nd Day Air, which includes the following services: UPS 2nd Day Air^® and UPS 2nd Day Air A.M.^®
UPS 3 Day Select^®
UPS Domestic Ground, which includes the following services: UPS Ground – Commercial and UPS Ground – Residential¹
UPS International Export services: UPS Worldwide Express^® and UPS Worldwide Saver^®
UPS International Import services: UPS Worldwide Express^®, UPS Worldwide Saver^®, UPS Worldwide Expedited^®, and UPS Standard^® from Mexico
Standard International Export service: UPS Standard^® to Canada²
Standard Import service: UPS Standard^® from Canada²
UPS Smart Pickup

Electronic PLD Bonus

The incentives above include an Electronic PLD bonus of up to 10%. Shipments tendered via non-Electronic PLD will not receive this bonus. At no point will non-application of the bonus result in net rates that exceed the published rates in effect at the time of shipment. The bonus will be applicable to all shipments paid for by accounts in this agreement. The following methods of providing UPS shipment information will be considered non-electronic for this agreement: Manifest Key Entered, Hundredweight Shipping Document, Paper Waybill, Air Shipping Document, and Shipping Record (SRB/SRM). All other shipment information will be considered Electronic PLD.

* Each eligible package will receive an incentive per the following schedule. The band determination is based on the cumulative billed transportation charges per week (i.e., excluding accessorials, additional charges, and surcharges). Incentives apply to Prepaid, Freight Collect, Third Party, Returns, and Undeliverable (where applicable) billed letters, documents, paks, and packages. All incentives contained in this Addendum A apply to the effective UPS rate at the time of shipment and shall be applied on a weekly basis unless otherwise specified.³

¹ For each package, shipper agrees to pay the greater of the net package charge based on the above incentives or the minimum published UPS list package charge of a Zone 2, 1 pound package, for the respective service.

² For each package, shipper agrees to pay the greater of the net package charge based on the above incentives or the minimum published UPS list package charge of a Standard Canada 1-pound package for the respective zone.

³ Incentives are based on and derived from the most recently published Daily Rates and adjusted periodically pursuant to the terms and conditions of the Carrier Agreement.

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